The Big Crash

Yes, that's right... my worst nightmare realized. Those of you who have checked the site over the past day will have noticed that it is no longer there. Where has it gone? It's as if the technology gods overheard that I was ready to launch. Just like that... gone.

As I had pictured it in my nightmares, the programmers are blaming the hosting company and the hosting company is blaming the programmers. I suspect they are both out to get me but as you know I'm not technologically sound enough to prove it.

It all started a few weeks ago when, you might remember, I had the brilliant idea of upgrading the site to a new server before launching so that we could get all of the scripts functioning. Someone says 'the virtual server is the answer to your problems', I say 'great, where to I sign up?'. From there it has slowly gone downhill. The programmers couldn't figure out what to do when they got there and so the whole upgrade cost about 4 times what it should have. But... the programmers are not entirely to blame. I am beginning to suspect that it is a job requirement at the hosting company to have a lobotomy, because it is pretty rare that after waiting 1/2 hour on hold for tech support, the person answering knows what they are talking about.

After the crash I went through about 6 different tech support people (which was an entire afternoon and probably recycled through their support staff) only to find that the 'manager of the managers' only works from 6am - 2pm. Sweet life. Although much more accommodating, the 'manager of managers' was unable to tell me exactly what had happened, but he was pretty sure that everything had been lost. Conveniently, the person who supposedly knows how the virtual servers work get on at 2pm. Super! At 2:05pm it was officially confirmed... lost. No, it was definitely not a server issue, they assured me. Even though half the people at the company don't realize that they offer virtual server packages.

So, here I am, picking up the pieces. Waiting for India to come online so that we I can cozy up to my keyboard for the night. If anyone has any hosting companies that they recommend - I welcome the suggestions. In the meantime, stay tuned... we'll be back.